Question 1

Turnaround times for real estate

Accepted Answer

Photos, floorplans and site plans
Delivered within 24 business hours from the time of the booking.*

*Twilight packages excluded. Files for twilight packages are delivered between 2:00pm and 5:00pm on the following business day.

Property videos
Delivered within 36 to 48 business hours from the time of the booking.

Question 2

I need the photos sooner. EXPRESS DELIVERY now available!

Accepted Answer

An express delivery option is available for an additional fee.

Files will be delivered the next business morning at 9:00am.

Express delivery pricing
Photos, floorplans and site plans: $150 per booking (inc GST)
Photos only: $100 (inc GST)
Video services are currently not available for express delivery.

Question 3

How can I make a booking? What is your availability?

Accepted Answer

Bookings can be made online via our booking system:
BOOK ONLINE HERE

If you can’t find a suitable time, please contact us at info@photogramhub.com.au or call Ana, and we will do our best to accommodate your request, subject to availability.

Question 4

Areas of service and travel fees

Accepted Answer

Photogram Hub services Metropolitan Adelaide and the Adelaide Hills on a daily basis.

Other locations within South Australia may be serviced subject to availability and applicable travel fees. Please refer to the map and fee guide below.

If your location is not listed, contact us at info@photogramhub.com.au for a custom quote.

Travel fee guide
Yellow areas: No fee
Red areas: $55 (inc GST)
Grey areas: $110 (inc GST)
Greater regional areas: Quote on request

Question 5

Key collection fee

Accepted Answer

Key collection fees start from $33 (inc GST) based on the distance between the key collection address and the property address, and include key return where required.

A fee applies when the collection address is more than 5km from the property, unless otherwise agreed in writing.

Question 6

Cancellation or rescheduling policy

Accepted Answer

Last-minute cancellations impact our team and business operations. To ensure fairness and efficiency, the following cancellation policy applies.

To avoid a cancellation fee, clients must notify Photogram Hub via email or phone at least 24 business hours prior to the scheduled booking time, unless due to extreme weather conditions or otherwise agreed in writing.

Cancellation fees
Cancellations within 24 business hours of the scheduled booking time: 30% of the booking fee
Cancellations on arrival (after our team has attended the property): 50% of the booking fee plus any applicable travel fees*
*This includes instances where the property is not ready for photography or where access cannot be granted due to tenant or vendor unavailability. Additional charges will apply if a second visit is required.

Question 7

I need a different number of photos or a service not listed in your price list

Accepted Answer

Please contact us at info@photogramhub.com.au or call Ana to discuss your requirements.

A minimum booking fee may apply, and pricing may vary depending on the scope of the request.

Question 8

Drone photography and video

Accepted Answer

Drone photography and video are available where permitted under Civil Aviation Safety Authority (CASA) regulations.

Drone operations may be restricted or unavailable in certain locations, including areas within controlled airspace or near airport runways due to CASA regulations and geofencing limitations.

Question 9

Copyright and usage rights

Accepted Answer

All photographs and/or video content produced by Photogram Hub are protected under Australian Copyright Law.

Photogram Hub retains all rights, title and interest in the content, including copyright and moral rights, unless otherwise agreed in writing.

Clients are granted a non-exclusive, non-transferable licence to use the content solely for the marketing and promotion of the specific property or project photographed. This licence is limited to the property or project commissioned, unless otherwise agreed in writing.

Question 10

Re-licensing policy

Accepted Answer

Where additional usage is required (including re-licensing to vendors or other agencies), re-licensing must be approved by Photogram Hub.

All communication and file handling relating to re-licensing must take place between the relevant parties. Photogram Hub is NOT responsible for managing or facilitating re-licensing negotiations. Re-licensing charges may apply.

Question 11

Late payment policy

Accepted Answer

Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

Invoices outstanding for more than 30 days may incur a late payment fee of 2% per month on the outstanding balance.

Photogram Hub reserves the right to suspend future services and withhold image licensing or usage rights until full payment is received.

Accounts overdue by more than 60 days may be referred to a debt recovery service, with any associated costs payable by the client.

Question 12

Acceptance of Terms and conditions

Accepted Answer

By confirming a booking with Photogram Hub, the client acknowledges and agrees to these Terms and Conditions.

Frequently Asked Questions